Lead Jira

Job Description

Key Responsibilities:

• Jira Cloud Administration:
  • Oversee and manage Jira Cloud environments, including Jira Software, Jira Service Management (JSM), and Confluence.
  • Architect and design the overall system setup for Jira, Confluence, and Atlassian Access, ensuring scalability and robustness.
  • Design, implement, and maintain custom workflows, automation rules, and issue types tailored to business requirements.
  • Develop long-term strategies for deploying and scaling Atlassian products to meet organizational growth and goals.
• Jira Service Management (JSM) & Opsgenie:
  • Manage JSM configurations, including queues, SLAs, service portals, and customer support workflows.
  • Implement and manage request types, forms, and automation to improve IT service management processes.
  • Configure and manage Opsgenie alerts based on SLA escalation policies, ensuring incident resolution and escalation processes run smoothly.
  • Oversee user management, setting appropriate permissions and access controls across Jira, Confluence, and Atlassian products.
• Asset Management:
  • Implement and maintain Jira Service Management’s Asset Management module to track and manage hardware, software, and other critical assets.
  • Design asset tracking processes and integrate Jira assets with 3rd party applications to optimize asset lifecycle management.
• Integrations & Customizations:
  • Integrate Jira Cloud with third-party applications using REST APIs and ensure seamless data flow between Jira Cloud and enterprise systems.
  • Integrate Jira and Confluence with other tools and platforms used within the organization.
  • Create and manage custom scripts (using Jira Automation or third-party add-ons) to automate tasks and workflows.
  • Migrate data centers to cloud or execute cloud-to-cloud migrations, ensuring data integrity and minimal downtime.
• Compliance & Security:
  • Ensure the deployment of Atlassian products complies with data security standards and regulations.
  • Regularly conduct security audits and assessments of the Atlassian environment, implementing industry best practices.
• Stakeholder Management:
  • Gather and analyze requirements from different stakeholders to ensure the Atlassian suite meets their needs and operational requirements.
  • Address and resolve any issues or challenges that arise with the use of Atlassian products.
  • Document architecture designs, configurations, and procedures, sharing knowledge with team members and ensuring business continuity.
• Licensing, Budgeting & Reporting:
  • Manage licenses for Atlassian products, ensuring compliance and cost-effectiveness.
  • Manage the budget related to Atlassian products, ensuring the use of cost-effective solutions while meeting business needs.
  • Develop and manage reporting systems within Jira and Confluence to support decision-making processes.
  • Plan and manage the capacity of Atlassian applications to ensure they can scale with growing organizational needs.
• Continuous Learning & Improvement:
  • Stay informed about new features and technologies related to Atlassian products and assess their applicability to the organization.
  • Provide advanced user support for Jira Software, JSM, and Opsgenie, ensuring timely resolution of issues.
  • Conduct training sessions and create documentation to guide end-users and administrators on best practices.

Required Skills & Qualifications:

Experience: Minimum of 7 years of experience in Jira Cloud administration, including Jira Software, Jira Service Management (JSM), and Confluence.

• Tools: Proficiency in Jira Cloud, JSM, Asset Management, Opsgenie, and relevant integrations.
• Customization: Hands-on experience with Jira automation rules, custom workflows, and project configuration.
• Asset Management: Strong understanding of Asset Management practices within Jira Service Management and their integration with 3rd party systems.
• Opsgenie: Experience configuring and managing Opsgenie, including escalation policies, alerting rules, and on-call schedules.
• Integrations & Migrations: Proven experience in integrating Jira with other tools using REST APIs and executing migration projects (data center to cloud, cloud-to-cloud).
• Problem-Solving: Strong analytical skills with the ability to troubleshoot issues and implement effective solutions.
• Compliance & Security: In-depth understanding of security standards and regulations for deploying Atlassian products.
• Communication: Excellent written and verbal communication skills to interact with technical and non-technical stakeholders.
• Certifications: Atlassian Certifications are a plus.
• Jira Cloud Instance: Must have access to a personal Jira Cloud instance to perform real-time activities and hands-on tasks during the interview process.